Refund, Return & Subscription Cancellation Policy

1. Overview & Digital Service Fulfillment

A2Z Services LLC ("Company", "we", "us") provides digital cloud software-as-a-service (SaaS) subscriptions through Trading-App-Pro (https://tap.a2zservices.llc). Because our software is delivered digitally and provisioned immediately online upon registration, no physical goods are shipped and no physical returns are required.

2. 30-Day Free Trial Terms

New users are eligible for a 30-Day Free Trial at $0.00 USD upfront. During the 30-day trial period, you will not be charged. If you decide not to continue after 30 days, your account simply pauses or remains in free educational Paper Simulator mode without any penalty.

3. Subscription Cancellation Policy (Cancel Anytime)

Paid subscriptions to the Pro Turnkey Plan ($49.00 USD / month) are billed monthly in advance via Stripe. You may cancel your subscription at any time using either of the following methods:

• Self-Service Online (1-Click): Sign in at https://tap.a2zservices.llc and click Manage Subscription / Stripe Billing Portal to cancel immediately.
• By Email: Send a cancellation request to email@a2zservices.llc with the email address associated with your account.

Upon cancellation, no further recurring charges will be made, and your account will retain access through the end of the current paid billing cycle.

4. Refund Policy (14-Day Refund Window)

We stand behind the quality and reliability of our software:

• First Paid Cycle Satisfaction Guarantee: If you are dissatisfied with your initial paid monthly subscription charge ($49.00 USD) or forgot to cancel before a renewal, you may request a full refund within 14 calendar days of the transaction date.
• Billing Errors & Duplicate Charges: Any accidental duplicate charge or billing error is refunded 100% immediately upon verification.
• Refund Processing Time: Approved refunds are issued directly back to the original credit or debit card via Stripe and typically appear on your statement within 5 to 10 business days.

5. How to Request a Refund

Please contact our Billing & Support Department at email@a2zservices.llc with your registered account email address. We respond to all billing requests within 1 business day.